Global Cities | A Better World

Health and Safety

General Health and Safety 
ƒ Advanced Health and Safety (AU, NZ)
ƒ Alcohol and Other Drugs in the Workplace 
ƒ COVID-19 Awareness (AU, NZ) 
ƒ COVID-19 Safe Workplace Plan (AU) 
ƒ Driver Safety
ƒ Electrical Safety (AU, NZ)
ƒ Emergency Procedures
ƒ Ergonomics 
ƒ Fatigue Management
ƒ Fire Safety
ƒ First Aid Refresher
ƒ Hazard Identification
ƒ Health and Safety Committees
ƒ Health and Safety Representatives (AU, NZ)
ƒ Incident Investigation
ƒ Infection Control in the Workplace 
ƒ Injury Management (AU, NZ)
ƒ Mental Health and Safety for Managers (AU, NZ)
ƒ Manual Tasks (AU, NZ)
ƒ Office Safety
ƒ OHS Awareness (VIC)
ƒ OHS for Managers (VIC)
ƒ OSH Awareness (WA)
ƒ OSH for Managers (WA)
ƒ Sharps Safety (AU, NZ)
ƒ Stress Management 
ƒ Stress Management for Managers 
ƒ Warden Instruction
ƒ WHS Awareness (AU) 
ƒ OHS Risk Management (AU)
ƒ Work / Life Balance (AU, NZ)
ƒ Working Alone Safely
ƒ Workplace Inspections (AU, NZ)

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Health and Safety

Mining and Resources Industry

ƒ Managing Safety and Health for Appointed Persons (WA)
ƒ Mining Health and Safety Awareness (AU)

ƒ Retail and Food Industries
ƒ Armed Robbery Survival Skills
ƒ Food Handling and Hygiene Procedures
ƒ Food Safety Standards
ƒ OSH for the Retail Industry (AU)

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Chemical and Laboratory Safety
ƒ Hazardous Chemicals (AU)
ƒ Hazardous Substances (NZ)
ƒ Labels and Safety Data Sheets (AU, NZ)
ƒ Laboratory Safety - Biological Hazards
ƒ Laboratory Safety - Chemical Hazards (AU, NZ)
ƒ Laser Safety
ƒ Radiation Safety (AU)
ƒ Solvents
ƒ Spill Prevention and Control

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High Risk / Construction Industry
ƒ Asbestos Awareness (AU, NZ)
ƒ Confined Space Entry
ƒ Construction Safety Orientation (AU, NZ)
ƒ Forklift Safety
ƒ Hand Hazard Awareness
ƒ Hearing Conservation
ƒ Hot Work
ƒ Lock Out / Tag Out
ƒ Manual Tasks for Construction Workers (AU, NZ)
ƒ Personal Protective Equipment
ƒ Plant Safety
ƒ Safe Work Planning (SWMSs and JSAs)
ƒ Working at Heights (AU, NZ)
ƒ Working Near Services (AU, NZ)
ƒ Working Outdoors (AU, NZ) 

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 Chain of Responsibility 
ƒ Chain of Responsibility Code of Practice (AU)
ƒ Dimensions and Indivisible Loads (AU)
ƒ Fatigue Management Duties of Off-Road Parties (AU)
ƒ Heavy Vehicle Driver Fatigue (AU)
ƒ Heavy Vehicle Driver Safety (AU)
ƒ Introduction to Chain of Responsibility (AU)
ƒ Load Restraint (AU)
ƒ Transporting Dangerous Goods (AU)
ƒ Weight of Loads (AU)

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Leadership and Management

Leadership and Management

ƒ Building and Managing Teams
ƒ Change Management
ƒ Change Management for New Systems
ƒ Contractor Management
ƒEmotional Intelligence in Leadership 
ƒEngaging and Motivating Employees 
ƒLeadership
ƒ Leading Virtual Teams
ƒ Making Decisions
ƒ Managing Difficult Situations
ƒ Managing the Discipline Process
ƒ Managing Workplace Conflict
ƒ Running Effective Meetings
ƒRunning Effective Virtual Meetings 

ƒ Business Continuity Management
ƒ Introduction to Workplace Data
ƒ Risk Management
ƒ Workforce Planning 

ƒ Planning and Running Events
ƒ Project Management
ƒ Writing Effective Business Cases

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Inductions 

ƒ Contractor Induction (High Risk) (AU, NZ)
ƒ Contractor Induction (Low Risk) (AU, NZ)
ƒ Directors’ Induction
ƒ Employee Induction
ƒ Health Services Induction
ƒ Laboratory Induction
ƒ Manager Induction
ƒ Site Induction

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Finance

ƒ Anti-Money Laundering and Counter-Terrorism Financing (AU)
ƒ Cash Handling
ƒ Conduct and Disclosure Obligations for Financial Advisers (AU)
ƒ Credit Assessment Fundamentals (AU, NZ)
ƒ Credit Risk Management
ƒ The Debt Collection Guideline: For Collectors and Creditors (AU)
ƒ Finance for Non-financial Professionals
ƒ Financial Product Advice and Dealing Guide (AU)
ƒ General Insurance Code of Practice (AU)
ƒ Insurance Brokers Code of Practice (AU)
ƒ Insider Trading Awareness (AU, NZ)
ƒ Knowledge Requirements for Financial Product Advisers (AU)
ƒ Managing Budgets
ƒ National Consumer Credit Protection Act Awareness (AU)
ƒ National Credit Code Awareness (AU)
ƒ Professional Standards for Financial Advisers
ƒ Securing Payment Card Data
ƒ Supporting Vulnerable Customers in the Finance Industry (AU)

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Talent Management

ƒ Coaching
ƒ Interviewing Skills and Techniques
ƒ Managing Probation
ƒ Mentoring Others
ƒ Offboarding
ƒ Onboarding
ƒ Performance Management for Employees
ƒ Performance Management for Managers
ƒ Recruitment and Selection
ƒ Remuneration and Rewards (AU, NZ)
ƒ Strategic Talent Management
ƒ Writing Position Descriptions and Job Advertisements

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Personal Development

ƒ Business Etiquette
ƒ Business Writing Skills 
ƒ Conflict Resolution For Employees
ƒ Coping with Change in the Workplace 
ƒ Creating eLearning Modules
ƒ Cross-Cultural Communication (AU, NZ)
ƒ Cultural Awareness (AU, NZ)
ƒ Designing and Delivering Presentations
ƒ Developing Resilience
ƒHow to Communicate Effectively 
ƒ Improving Your Listening Skills
ƒ Influencing and Negotiating with Others
ƒ Problem Solving
ƒ Running Effective Face-to-Face Training
ƒ Time and Priority Management 
ƒ Understanding Body Language
ƒ Understanding Different Behavioural Styles
ƒ Writing Effective Emails 
ƒ Writing Minutes Effectively

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Sales

ƒ Creating Business Blogs
ƒ Handling Objections
ƒ Introduction to Sales
ƒ Networking Skills
ƒ Sales Prospecting
ƒ Telephone Sales

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ICT

ƒ Acceptable Internet Use 
ƒ Cyber Security Awareness (AU, NZ)
ƒ Electronic Communication and Social Media
ƒ Information Security Management

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Microsoft Office

ƒ Microsoft Excel
ƒ Microsoft Outlook
ƒ Microsoft PowerPoint
ƒ Microsoft Word

Customer Service

ƒ Customer Service 
ƒ Developing Client Relationships
ƒ Handling Angry and Upset Customers 
ƒ Managing Complaints
ƒ Professional Telephone Etiquette

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Sustainability / Environment

ƒ Air Emissions Management
ƒ Corporate Social Responsibility
ƒ Environmental Awareness
ƒ Environmental, Social and Governance Disclosure
ƒ Reporting (NZ)
ƒ Resource Efficiency
ƒ Sustainability Awareness
ƒ Sustainable Energy Practices
ƒ Waste Management (AU, NZ)
ƒ Water Conservation

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Health Care / Clinical

ƒ Abuse and Neglect

ƒ Chronic Disease Awareness

ƒ Client Risk Management

ƒ Dealing with Difficult and Aggressive Patients

ƒ Death Procedures

ƒ Decision Making and Consent

ƒ Dementia

ƒ Hand Hygiene

ƒ Incontinence

ƒ Infection Control for Health Care Workers

ƒ Invasive Procedures

ƒ Managing Food Allergies and Intolerances

ƒ Manual Tasks for Healthcare Workers (AU, NZ)

ƒ Medication Management (AU, NZ)

ƒ Nutrition and Swallowing (AU, NZ)

ƒ Positive Behaviour Support

ƒ Preceptorship (AU)

ƒ Safe Patient Handling

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Ethics and Conduct

General
ƒ Business Ethics
ƒ Business Travel Arrangements
ƒ Closing the Gap (Cth, WA)
ƒ Code of Conduct 
ƒ Competition and Consumer Act Awareness (AU)
ƒ Conflict of Interest
ƒ Copyright (AU, NZ)
ƒ Corporate Governance (AU, NZ)
ƒ Domestic Violence (AU, NZ)
ƒ Effective Practices When Working from Home «
ƒ Fraud and Corruption Awareness
ƒ Global Anti-bribery and Corruption (AU, NZ)
ƒ Information Disclosures for Corporate Whistleblowers (AU)
ƒ Mandatory Reporting (ACT, NSW, NT, QLD, SA, TAS, VIC, WA)
ƒ Modern Slavery Act
ƒ Privacy Awareness (AU, NZ) 
ƒ Records Management
ƒ Spam Act Awareness (AU)
ƒ The European Union General Data Protection Regulation
ƒ Understanding and Working with the Board
ƒ Understanding Workplace Rights (AU)
ƒ Working from Home 

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Ethics and Conduct

Education and Universities
ƒ Animal Research Ethics (AU)
ƒ Disability Standards for Education (AU)
ƒ ESOS Framework Awareness (AU)
ƒ Human Research Ethics (AU)
ƒ Intellectual Property (AU, NZ)
ƒ Research Integrity (AU)
ƒ Sexual Assault and Sexual Harassment at Universities (AU)
ƒ Student Code of Conduct
 

Government Sector
ƒ Accountable and Ethical Decision Making (WA)
ƒ Delegation of Authority (QLD)
ƒ Freedom of Information (ACT, NT, SA, VIC, WA)
ƒ Human Rights Act (ACT)
ƒ Information Privacy Awareness (ACT, NT, QLD)
ƒ Personal Information Protection (TAS)
ƒ Privacy and Data Protection Awareness (VIC)
ƒ Privacy and Personal Information Protection (NSW)
ƒ Procurement Guidelines for Australian Federal Government (AU)
ƒ Procurement Guidelines for New Zealand Government (NZ)
ƒ Procurement Guidelines for State Government

     (ACT, NSW, QLD, VIC, WA)
ƒ Public Access to Government Information (NSW)
ƒ Public Interest Disclosures

     (Cth, ACT, NSW, NT, QLD, SA, TAS, VIC, WA)
ƒ Recordkeeping Awareness (WA)
ƒ Right to Information (QLD, TAS)
ƒ Victorian Charter of Human Rights and Responsibilities (VIC)

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Equal Employment Opportunity (EEO)

ƒ Disability Awareness (AU, NZ)
ƒ Discrimination and EEO (AU, NZ)
ƒ Discrimination and EEO for Managers (AU, NZ)
ƒ Diversity in the Workplace (AU, NZ)
ƒ Managing Unconscious Bias
ƒ Mental Health Awareness (AU, NZ)
ƒ Mental Health Disclosure (AU, NZ)
ƒ Sexual Harassment Prevention
ƒ Sexual Harassment Prevention for Managers
ƒ Supporting Colleagues with Anxiety
ƒ Supporting Colleagues with Depression
ƒ Workplace Bullying and Occupational Violence
ƒ Workplace Bullying and Occupational Violence for Managers

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